Refund Policy

Refund Policy

Last updated: 03.08.2026

This Refund Policy applies to all purchases made through carcheckz.com, operated by FR Consulting SIA, Tallinas iela 95, Rīga, LV-1009, Latvia. It forms part of our Terms and Conditions.

1. Digital Service — All Sales Are Final

All purchases are final. Vehicle history reports are digital products delivered instantly. Once a report has been generated and made available to you, no refunds, cancellations, or reversals are provided.

By completing a purchase you expressly request that the service begins immediately and you acknowledge that you lose the right of withdrawal for digital content once delivery has started, as permitted under EU consumer law.

2. When We Do Issue a Refund

We will refund your payment in the following cases:

  • Technical failure on our side — you were charged but no report was generated and we cannot deliver it.
  • Duplicate charge — the same order was paid more than once.
  • Unauthorised payment — confirmed fraudulent use of your payment method.

In these cases the amount is returned to the original payment method, normally within 5–10 business days.

3. What Is Not Refundable

  • A report that was delivered but contains less information than you hoped for. The amount of data available differs per vehicle and per country, and we cannot create records that do not exist.
  • Buying a report for the wrong VIN, or a VIN entered incorrectly.
  • Disagreement with third-party source data (registries, insurers, auctions). We can request a correction on your behalf, but the underlying record belongs to the source.
  • Report credits from a pack that have already been redeemed.

4. Report Credits

Unused report credits remain on your account and do not expire, but they hold no cash value and are not exchangeable for money. Credits are tied to the purchasing account and cannot be transferred.

5. Something Looks Wrong in Your Report

If you believe a report contains an error, contact us at support@carcheckz.com with your order number and the VIN. We will re-check the sources and, where a genuine processing error on our side is confirmed, re-issue the report at no cost.

6. How to Request a Refund

Email support@carcheckz.com with your order number, the VIN, and a short description of the problem. We respond to every request and aim to resolve it within 5 business days.

7. Contact Information

Email: support@carcheckz.com
Website: https://www.carcheckz.com/